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Empathy in Communication

Posted by Mark Deans on March 30, 2017

As many change management professionals will tell you, we are often the “person behind the curtain” pulling the strings and making project leaders and sponsors look good with their impacted employees. This often means that we ghost write communications that are shared throughout the organization, and we have the ability to influence the message that is delivered. While we drive the key messages, our leaders have a strong opinion of what they want to communicate. This is where we need to stand our ground and keep the focus on what is most important to the audience. Unfortunately, I recently lost this battle, but thanks to some hindsight and feedback, I am now able to articulate why focusing on what the audience cares about most is where the emphasis should be placed.

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Topics: Change Management, Communication

The Forgotten Audience

Posted by Rick Presley on March 16, 2017

I always ask my clients “Who is this training for?” They usually answer, “Staff who will be using the software (or process) to accomplish the following tasks.”

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Topics: Change Management, Communication, Learning

"Happiness" just works

Posted by Beth Thomas on February 23, 2017

About the same time I wrote my book, Powered by Happy, the phrase "Employee Engagement" was gaining traction. It was great timing as my book is truly centered around employee engagement but my reference is happiness. Why? Because it just works!

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Topics: Employee Engagement, Communication

Communication Cascades and the Importance of Change Management

Posted by Kevin Hollo on November 22, 2016

A Match Made in Communications Heaven

How often have we seen a robust communication strategy fail during its implementation? No matter how great the idea, how creative the approach, our best communication efforts are only as strong as their execution. A hallmark of solid execution is measurability, and the best way to create a framework for reporting the efficacy of a communications cascade is via change management.

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Topics: Change Management, Communication

Large Projects vs. Smaller Projects

Posted by David Stiles on October 27, 2016

In recent years I’ve had the opportunity to work on several large enterprise-wide software projects as well as several smaller projects for organizations. Although the work I was tasked with was similar, the way it was implemented was very different due to the project size.

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Topics: Communication


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