The successful rollout of any major initiative is certainly cause for “Hurray!” Most large-scale projects require endless time, countless resources and sizeable budgets to get up and off the ground. It’s easy to breathe a deep sigh of relief once you’ve crept past training and system go-live without any major casualties.
A word of caution to the project team that rushes to proclaim victory immediately following
the completion of training and system go-live. Despite crossing the finish line, it’s important to take a step back to reflect on how far you’ve come, but most importantly, where to go from here. Hosting a project hindsight session is a perfect way to evaluate the success of your initiative.
The purpose of a hindsight session is to take a look at things that went well, things that didn’t, and areas of opportunity that may still exist. Hindsight sessions shouldn’t be considered a conclusion, but rather a transition from project go-live to project sustainability. Don’t think of your hindsight sessions as the project finale, rather, it should be considered a kick-off for project maintenance.